By confirming you wish to proceed with a booking and by sending the booking payment (deposit and/or full balance payment), you are agreeing to the following terms and conditions:
Terms and Conditions
These terms and conditions are applicable to all Bluerise Retreats, including those managed by any third-party retreat management company or persons.
Reservations with Bluerise Retreats, together with its affiliates are made and accepted only on the following Terms and Conditions without modification. The terms “you,” “your” and “guest” refer to all persons who book a retreat with Bluerise Retreats. The specific terms of your reservation with Bluerise Retreats will be provided to you in a separate written confirmation. The terms and conditions of such written confirmation, along with any specific disclosures made available on the Bluerise Retreats website, any company documentation separately provided to you, are part of these Terms and Conditions.
Terms of Booking
Retreat and treatment bookings will only be secured upon receipt of payment in full. Until we have received the above, no booking can be guaranteed. Upon receipt of your payment you will be sent a booking confirmation by email. All places are subject to availability at the time of you making your payment. If payment is made for a specific retreat date and during the time of your funds clearing the retreat fully books, a full refund will be offered or an alternative retreat date.
Please check the details on the confirmation carefully. If any of the details are incorrect or have changed from the time the reservation was made, then you must inform us within 24 hours. No reservations shall be valid until confirmed in writing (electronic or otherwise) by Bluerise Retreats.
Payment for your retreat is accepted in £ Sterling via bank transfer or PayPal, and in Euros and US dollars via bank transfer. Payment in the resort for additional services taken is accepted in cash and bank transfer but the latter is only possible if we are notified that the funds are in our account before your departure.
If the currency of the quoted price (for the retreat or additional services) differs from the currency in which you are making payment, the spot exchange rate on that day will be used for the currency conversion.
Additional services (e.g. extra massages, ski instruction, lift passes) that have not been paid for in advance must be paid for during your retreat, before departure. Bluerise Retreats reserve the right to take payments for these services at the time of booking them for you. All bank fees associated with any payment by you are to be paid by you.
The balance of your retreat should be received 6 weeks prior to retreat start (unless otherwise specified). Bookings made within 6 weeks of retreat start must be paid for in full.
Clients whose balances are not received by the 6-week deadline risk forfeiting their retreat booking as we will be required to open up the waiting list after this deadline.
Any additional activities or treatments that have been pre-reserved should be paid for 2 weeks prior to the retreat start. If payment for pre-booked activities or treatments is not received 2 weeks prior to retreat start, we may not be able to book any of the chosen treatments in with our guides/therapists. Pre-booked activities and treatments are only confirmed once full payment for the retreat and for additional activities and treatments has been received.
Any additional activities or treatments booked during your retreat will be invoiced separately and payment will be required from the day the activity or treatment takes place until one day prior to departure (check out).
Bluerise Retreats reserves the right to terminate any booking where any monies due are more than fourteen (14) days in arrears.
Rates are in GBP (Great British Pound) on our website. Please check carefully the currency and amount required when booking. All rates are subject to change without notice. Prices are quoted to the guest on the day that payment is taken and booking is confirmed. Any change in price following a booking, including a reduction in price will not be subject to any refund by Bluerise Retreats for the difference in price.
Retreat programs, accommodations, activities and services are sometimes supplied by 3rd parties, referred to herein as “Retreat Management Companies” who are not agents, employees, or subcontractors of Bluerise Retreats and as such, Bluerise Retreats is not responsible or liable for their acts or omissions and cannot be held liable in the event of loss of personal property or personal injury whilst participating in any activity or treatment.
Alterations to Bookings
A guest requiring a booking to be altered once a booking has been confirmed will be charged a fee of £75 for a revised booking. These alterations may result in a higher price being quoted due to rate increase or price differences. If the price is higher, you, the guest, will be liable for the difference.
Special Offers/Promotional Activity
Special offers/promotions and all retreat package inclusions may vary. Bluerise Retreats reserve the right to make changes at any time.
From time to time Bluerise Retreats will decide to offer retreats at a promotional rate or include a free treatment/activity in order to fill a retreat last minute and avoid cancelling the date altogether. These reduced rates / treatments / activities / offers cannot be added to a pre-existing booking.
We have compiled the information in our marketing materials and on our website as accurately as possible at the time of production. However, facilities may be altered or withdrawn for reasons outside Bluerise Retreats control, in which case we cannot accept responsibility for inconvenience incurred. We make every effort to ensure that the property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to confirmation of a booking.
If you are the lucky winner of a Bluerise Retreats prize via a third-party competition, the following terms & conditions will be applicable. Prize valid for up to 12 months of receipt unless otherwise stated. Prize winner will be responsible for contacting Bluerise Retreats to claim prize. Prize is subject to availability and Bluerise Retreats terms and conditions. No cash alternative will be given. The prize does not include transportation to the chosen Bluerise Retreat. No other special offer or free treatment can be used by a prize winner.
Guest acknowledges and agrees that all bookings made and confirmed online, by email, via telephone and confirmed by Bluerise Retreats shall be subject to these Terms and Conditions.
By booking a retreat, you agree to be bound by these terms and conditions.
Additional terms and conditions may apply to the retreat management companies. To review and accept such additional terms and conditions please contact each applicable retreat management company. Kindly note that on occasions, a retreat management company may have more stringent or restrictive terms and conditions than the terms and conditions set forth herein. In such cases, the retreat management company’s terms and conditions shall apply/prevail. Furthermore, and for clarity, in the event the terms and conditions set forth herein are more stringent or restrictive than the retreat management companies terms and conditions, the terms and conditions set forth herein shall apply/prevail.
Your principal agreement is with Bluerise Retreats Ltd. whose registered office address is 43-45 Dorset Street, Marylebone, London W1U 7NA, UK. Our agreement with you binds you (the person named on the confirmation), and all members of your party/group, including children and any visitors. You must ensure all members of your party/group are aware of these Terms and Conditions.
Guest acknowledges and agrees that Bluerise Retreats may use electronic means (including, without limitation, via email and the Bluerise Retreats website) to provide notices under and otherwise implement these Terms and Conditions. The Terms and Conditions detailed on our website supersede all previous editions.
If you are joining a Bluerise Retreats with a Free Press Pass or at a discounted rate for your services you are bound to our standard terms and conditions including our full cancellation policy.
Arriving Late or Leaving Early
If the client chooses to arrive late or leave early before the end of the retreat, Bluerise Retreats will not refund any unused night’s accommodation or payment for additional activities or treatments pre-booked.
Bluerise Retreats cannot be held responsible for any loss of travel costs incurred for any reason.
Travel, Health Insurance and Payment Protection Insurance
In order for us to accept your booking and for your own protection, you must have adequate travel and cancellation insurance, as well as appropriate health and medical insurance, and be able to provide us with the insurance company name and policy number. Please also provide the insurance company’s 24hr hotline number we can call in case of an emergency. It is your responsibility to ensure that the insurance cover you purchase covers you for all activities included in the retreat that you would like to take part in.
If your retreat is in Chamonix, France, our guided excursions can take us up to 3000m, so it is essential that your travel insurance includes mountain rescue.
We do not check policies.
We also recommend that you have relevant insurance that covers accidental damage to third party properties.
It is very important that you have adequate cover should you or anyone in your party be unable to attend the retreat due to;
- Death, injury, or illness happening to you, a member of your family or a friend.
• Any change in your personal circumstances or health
• A recommendation by your GP not to come on retreat after you have already made a retreat booking
• Adverse weather conditions including snow, frost, fog or storm
• Mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the retreat
• Jury service and court summons
Bluerise Retreats will not be liable for guest cancellations due to adverse weather conditions, illness, changes in personal circumstance or health, travel complications or any other reason whatsoever.
Your retreat package may include airport transfers via a local transfer company / a chauffeured vehicle that will bring you directly to and from the accommodation. If your package includes transfers, please send us your flight details as soon as you have them (at least 6 weeks before the start of your retreat) so that we can organise this for you. Transfers to and from alternative airports not stated within the quote are possible but additional charges may apply. We accept no responsibility for transfer times as road and weather conditions may vary.
Activities and Treatments
We carefully hand-pick our third-party service partners; however, our service partners are independently operated and not employees of Bluerise Retreats. Therefore, Bluerise Retreats is not responsible or liable for actions taken by these service partners or any injury that may result from the provision of these services.
Pre-Existing Medical Conditions
You must make Bluerise Retreats aware at the time of booking of any pre-existing medical conditions that may affect your ability to take part in some or all of the activities and/or treatments included in your chosen package due to contra-indications.
If you do have pre-existing medical conditions, once Bluerise Retreats has received information from you regarding your medical condition, we will then discuss with you an alternative option for whichever activity or treatment may not be suitable.
If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel where we become aware of details.
Failure to notify Bluerise Retreats in advance, may result in you not being able to attend or continue with the retreat or undertake any treatments or activities that may have possible contra-indications.
If you fail to provide us with correct information that results in you not being able to attend the retreat or take part in certain activities, you will be liable for the full amount paid.
To attend a retreat or participate in any retreat activity including classes and treatments you must receive clearance from your GP/Personal Physician and you assume full responsibility for obtaining such clearance.
If you are taking medication of any kind you must consult your doctor before embarking on a retreat.
Persons Receiving Psychiatric Care or with Severe Mental Illness
Unfortunately, we cannot accept any persons under psychiatric care or with a severe mental illness. Our staff are NOT qualified medical professionals or psychiatrists and therefore unable to support those with severe mental health issues. If we have any reason whatsoever to believe that you may be putting yourself or others at risk you will be asked to leave with immediate effect. Please note – If you are in breach of this agreement and the manager has asked you to leave, no refund will be given on the cost of the retreat package or any treatments booked. Any unused treatments booked on retreat will also be chargeable.
We are unable to accept anyone who is insulin dependent (type 1 Diabetes) on a detox retreat.
We will not accept anyone who is below the NHS recommended BMI (body mass index) of 18 or suffering with anorexia on a detox retreat.
You must inform us immediately if any of the above applies to you after your initial booking.
Before you book, please discuss your choice of location, retreat program, accommodation and any specific requirements you have to make sure it will be suitable for you. All special requirements or preferences should be brought to our attention by the guest prior to them making a booking.
Special Dietary Requirements
Please inform us if you have any specific special requirements, food preferences, intolerances and allergies.
Bluerise Retreats reserves the right to substitute accommodations as and when necessary. All reservations are on a first come-first serve basis. Availability is determined by Bluerise Retreats in its sole and absolute discretion. Specific bedroom numbers and bed configurations are not always guaranteed.
All accommodation is shared unless you have specifically asked for single occupancy, in which case you will be charged a single occupancy supplement. We will ensure that it will be someone of the same gender. Bluerise Retreats can take no responsibility for the actions of the person(s) you are sharing with. If you are unhappy speak to your retreat manager but due to the exclusivity of our retreats and limited spaces we may not be able to move you.
Bookings shall not be accepted from persons less than eighteen (18) years of age. On some occasions, we may accept persons 16 years or over if accompanied by a parent or legal guardian. This is completely at the discretion of Bluerise Retreats and assessed on a case by case basis. Bluerise Retreats reserves the right to refuse any reservation either at the time of booking or upon arrival at a Bluerise Retreat destination. Any reservation obtained under false pretences will be subject to forfeiture of payments and such guests may not be allowed to check-in or asked to vacate the premises.
We do not have the expertise or resources to cater for people with physical disabilities that cannot take responsibility or care for themselves.
Inappropriate Behaviour and Conduct
Behaviour should not be excessive, noisy or disruptive. By booking a retreat with Bluerise Retreats you are accepting our ‘zero tolerance policy’ towards disruptive guests. Offensive behaviour will not be tolerated.
Aggressive or offensive behaviour towards any of our team members or other guests is not acceptable, and we may ask you or any member of your party/group to leave the property immediately. No refunds or compensation will be given in these circumstances, and we reserve the right not to accept any future reservations from you.
Any guest found to be actively ignoring the health and safety guidelines, misusing any property of Bluerise Retreats, the retreat venue or other guests will be asked to leave with immediate effect and again no refund will be given on the retreat package cost or any treatments booked.
Additional treatments and/or activities booked on retreat will also be chargeable.
Smoking is not permitted inside any of the Bluerise Retreats venues. A set fine of £100 is applicable should a guest be found smoking inside the property to pay for the deep clean required.
Activities and Entertainment
If you are someone that requires constant activities or distractions this is a perfect time for you to slow down and break out of this habit. Unfortunately, we are unable to provide constant entertainment and activities during the retreat. To do this would also go against what we are trying to promote. Please respect and understand that this is a wellness retreat and not a boot camp, spa or a hotel.
All animals including cats and dogs are prohibited on a Bluerise Retreats. Anyone found with an animal on site at the retreat will be asked to leave the premises immediately and no refund or alternative date will be given.
Cars & Parking
Guests acknowledge that Bluerise Retreats does not guarantee parking availability at the accommodation. Vehicles parked at out locations are subject to no security cover. Vehicles should be locked and all valuables removed. We accept no liability for any theft, accident, loss or damage to your vehicle and property.
The Wi-Fi on Bluerise Retreats is provided free of charge and no refunds will be given for limited Internet connectivity or lack of services.
Bluerise Retreats or the retreat venue will not be responsible for any items left behind by a guest. Lost property will be stored at our storage locker and can be collected only on specific dates that we are running retreats. Any items that are found and are not claimed or collected within 30 days will be donated to charity. Guests may also arrange for a courier collection on a set day as agreed by the Manager. We can also organise for one of our managers to arrange postage and package of items at a charge of £15 for their time, plus all postage and packaging costs.
Changes to Terms
Terms and conditions may be changed by Bluerise Retreats at any time.
Changes to Retreat, Activities or Treatments
All information on our website and any written or verbal form of correspondence is correct at the time of publication.
Bluerise Retreats reserves the right to change the retreat schedule and any of the inclusive components of any retreat package at any given time without prior notice.
Should it be necessary to make any changes to your package before or during your retreat stay owing to staff illness, absence, mechanical faults, weather conditions, what insurance companies call ‘acts of god’ or any other unforeseen circumstances we reserve the right to do so and will always endeavour to provide an equivalent alternative. This includes any treatments and activities, sessions, consultations, fitness or yoga sessions.
If we are unable to provide an alternative class or session that was included in the standard package for any reason, you may be offered a complimentary treatment or a small discount off your final invoice total at the discretion of the Manager. For workshops and treatments that are not part of the standard retreat package and have been part of a special offer or as part of a promotion, we will not be able to offer any refund to the value of such inclusion but will endeavour to provide an alternative.
Changes to Prices
Retreat prices advertised on our website may change at any time at our discretion. We may also reduce prices to fill last minute places. The price is as advertised at the time of booking and some people may pay less for last minute places. No refunds are given for any difference in price to other guests who booked a retreat at the full price. We aim to fill all retreats to avoid us having to cancel them due to not reaching capacity.
In the extremely unlikely event of our booking team double booking your space on a retreat date, Bluerise Retreats cannot offer you alternative accommodation offsite. A full refund or date change will be offered to you. Bluerise Retreats will only be responsible for the full retreat price paid and any pre-booked treatments or activities.
Withdrawal of Facilities or Services
Facilities and accommodations may be altered or services withdrawn for reasons outside of Bluerise Retreats Control.
There may be differences between text, photographs and illustrations from any third-party marketing materials and on Bluerise Retreats own website.
If a particular facility is of importance, please check with us prior to booking your retreat.
Rates, accommodations, property descriptions, amenities, and rental conditions are subject to change without notice and are at the sole and absolute discretion of Bluerise Retreats.
Bluerise Retreats will not accept responsibility should the accommodations not conform to a guest’s personal standards or for inconveniences incurred as a result of guests’ experiences differing from that portrayed in marketing materials.
Sharing of Information
All the information provided on the Bluerise Retreats website and any other documents, emails and correspondence sent out by Bluerise Retreats should not be construed as medical advice. We do not accept any responsibility for any consequence that occurs from the usage of this site or any of our material.
Privacy and Personal Information
No personal information given to Bluerise Retreats will be passed on or sold to a third party. Your booking form and any health information may be shared with appropriate members of the Bluerise Retreats team or emergency medical staff should we deem it either necessary or appropriate to ensure the holistic nature of our retreat.
All electronic data transferred to guests or handed out during a retreat remains the property of Bluerise Retreats and may not be replicated, in part or whole, without prior permission from Bluerise Retreats. Electronic data may not be preserved and retained by Bluerise Retreats indefinitely.
The only information we collect and hold about you will be your contact details and any travel, medical or dietary requirements relevant to our staff to ensure your retreat runs smoothly. This information will be stored on computer. Once you have booked a retreat with us and agreed to these terms and conditions we may provide you with information about our products and services. If you do not wish to be contacted by us, please write to us by email at firstname.lastname@example.org or click unsubscribe on our newsletters.
You have the right to request to access the personal data processed about you at any time and the right to request that it be rectified or deleted.
CANCELLATION AND REFUND POLICY
It is essential that you have adequate travel and cancellation insurance. This should be purchased independently as it is not included in the retreat program cost.
If for whatever reason you need to cancel the retreat after you have booked, the following refund policy will apply:
Our retreats are extremely exclusive with limited capacity. Once you book onto the retreat, we guarantee your place and may have to turn other people away. Therefore, all retreat bookings made within 0-42 days of the retreat start date are final and there will be no refunds given for a cancellation.
A full refund of the monies paid will be given for all cancellations up to 6 months prior to the start date of the booked retreat. Any deposits made by you become non-refundable after this time. The balance is due 6 weeks before the start of your retreat and all payments are non-refundable after this time.
If any refund is given all bank charges incurred will be covered by the client/guest.
No refund will be provided on retreat package or treatments pre-booked if you choose to leave the retreat early or for failure to arrive at the retreat for any reason.
If paying via instalments, the above will apply based on the total retreat price not just on any instalments paid.
Please note that we are not liable for any accident or injury occurred during the duration of your stay, and in booking with us you are acknowledging this fact. It is essential that you take out travel insurance as soon as you book your retreat, which will cover you for any emergencies, delays and cancellations to your booking.
If you are asked to leave the retreat for breaching any of our Terms & Conditions, no part of the retreat fee or for treatments booked will be refunded.
We cannot refund in the event of a natural disaster, adverse weather conditions or any other situation out of our control for you not being able to participate in the retreat.
We will make every effort to provide the retreat agreed. However, we reserve the right to alter or cancel the venue or date of a retreat, for any cause beyond our reasonable control. In the very unlikely event that we should need to cancel or change a retreat for unforeseen circumstances, or if minimum numbers have not been reached, you may either transfer your booking to the next available date, or we will reimburse all money received from you. Once this is booked, the normal terms and conditions will apply. This does NOT include refunds on flights, insurance, transfers or any other related costs incurred. Our liability will be limited to the refund of your retreat deposit only and we will not be liable for any other direct or indirect loss, cost or expense, of any nature, however caused.
Bluerise Retreats shall not be liable for damages for any closure hereunder if such delay or default is caused by conditions beyond its control or the control of any retreat management company, but not limited to, weather conditions, force majeure, strikes, civil commotions, embargoes, and wars or other hostilities, whether actual, threatened or reported, and/or any other cause beyond the reasonable control of Bluerise Retreats or any of the Retreat Management Companies
Cancelling Treatments and Activities
Once additional treatments or Activities have been pre-booked and confirmed in writing they can be changed or cancelled where possible but only by giving us at least 14 days’ notice prior to retreat start. Additional treatments can be booked during a retreat subject to availability. Additional treatments once booked during a retreat can be changed or cancelled but only by giving us at least 24 hours’ notice.
No shows will be charged the full treatment price. Late arrivals to treatment will also forfeit the time lost. No extra time will be added to accommodate late arrivals.
Cancellations by Bluerise Retreats
Should a circumstance arise and Bluerise Retreats has to cancel your retreat for any reason, you will be informed as soon as is reasonably possible. In these circumstances, Bluerise Retreats will, if we are able to do so, offer you an alternative retreat of equivalent or similar standard and price at no extra cost or a less expensive retreat. In which case, Bluerise Retreats will refund the difference in price.
If you do not wish to take the alternative we offer you, you can choose another retreat package of higher value and pay the difference. Alternatively, if you prefer, you can receive a full refund of any money you have paid to Bluerise Retreats.
Standard of Property
Guests shall keep the property and all furniture, fixtures, fittings and effects in or on the property in the same state of repair, cleanliness and general order as at the commencement of their stay. Guests must promptly report and pay to Bluerise Retreats the cost of repair and replacement of any damage or breakages made during their stay. Guests are fully responsible for their actions and the actions of any family members, during a retreat. Following guest’s departure from the property, an inspection of the accommodations occupied by such guests shall be completed by Bluerise Retreats and Bluerise Retreats is authorised to charge guests for any and all losses and damages sustained to the accommodations during your reservation to such guest’s credit/debit card, or Bluerise Retreats has the right to invoice you for any such amounts and you shall immediately pay such invoice. Guests’ agree to indemnify Bluerise Retreats for any damages to the accommodation, grounds, furnishings, and household items, which is a result of your occupancy.
TERMS AND CONDITIONS OF STAYING AT THE RETREAT
The Guests agree: –
a. To pay for any losses or damage to the property
b. To take good care of the property
c. To permit the owners and their agents reasonable access to the property
d. Not to part with possession of the property, or share it, except with members of the party listed when booking
e. Not to cause an annoyance or become a nuisance to occupants of near-by premises. This includes not playing music after 11pm
f. Not to smoke anywhere on the property
g. To inform the Retreat Manager or Owners of any problems or breakages immediately
h. To maintain the peaceful atmosphere of the retreat
i. To respect the other guests and retreat staff at all times
Use of Special Features: Pool, Sauna, Hot Tub etc
Bluerise Retreats shall accept no liability for accidents or claims arising from use of any facilities at the venues used for their retreats. This includes hot tubs, saunas, outdoor / indoor pools, fireplaces / fire pits etc (herein after called special features). Guests understand there are certain risks / dangers involved in the use of these special features. In particular, but without limitation, guests understand that there are potential risks involved in the overuse of these special features that could result in danger to health. If the guest had health issues or is currently taking any kind of medication extra caution is of paramount importance. The Guests understand the risks discussed above and agrees that he/she will assume full responsibility for him/herself should any consequences arise from the use of the special features.
Bluerise Retreats and the property owner do not provide supervision or safety equipment and make no representations about the safety of any special features. Your use, of any of these special features is your responsibility and is at your own risk at all times. Guests agree to indemnify Bluerise Retreats for any claims made by the guest arising from the guests use of any special features. Guests also understand and agree that he/she is responsible and liable and will pay Bluerise Retreats upon request for any damages that occur to the special features and its support equipment through the guest’s misuse and/or negligence, for example, but not limited to, damaging the hot tub cover and/or pool liner.
The owners of the property and Bluerise Retreats shall not be liable for any loss, damage, expense, accident, injury or inconvenience, whether to person or property, which the applicant or any other person may suffer or sustain arising out of, or in respect of, any booking / letting.
Breach of Contract
If there is a breach of any of these conditions by the guest, the owners of the retreat reserve the right to re-enter the property and end the retreat and ask the guest to leave.
In the event that you have cause for complaint concerning the retreat, a treatment, product, service or the rental accommodation used by Bluerise Retreats, the matter should be taken up with the Retreat Manager immediately during the retreat so that an investigation can be made and appropriate action taken if required. This will enable us to deal with the specific problem, and also avoid it happening again.
Equally, if you have any suggestions about how we might improve our service we will be very happy to listen.
The policy below sets out the procedures we will follow if we receive a complaint.
Under no circumstances will compensation (including, without limitation, refunds) or any other remedy be considered for complaints raised after a guest’s stay has ended when he or she did not allow Bluerise Retreats the opportunity of investigating the complaint and attempting to remedy the situation during the retreat.
Any complaint which cannot be resolved at the retreat must be notified in writing by email to Bluerise Retreats within 7 days of the group check out date. email@example.com
Every complaint submitted in writing within 7 days of the event concerned will be initially responded to within 5 to 10 working days, provided that all parties involved in the complaint are available and all information required regarding the complaint has been sufficiently collected.
If additional information is required by the guest relating to the complaint, they are to provide this to Bluerise Retreats for further analysis.
The complainant will be kept up to date on a weekly basis of progress.
Bluerise Retreats cannot accept responsibility for any disturbance or for any facilities that may not be available at the property during your stay (i.e. if the swimming pool, sauna, hot tub is not in use at time of the retreat due to maintenance works) or not suited to individual tastes and preferences.
Bluerise Retreats cannot accept responsibility for any complaints related to the rented accommodation, maintenance works and general wear and tear of the property. Any formal complaints should be taken up with the venue owners. Please contact us if you would like the property owners contact details.
Complaints (regarding retreat packages and contractors/yoga instructors/treatment providers/guides)
Complaints related to the retreat programme or a member of staff should be brought to the attention of the Retreat Manager immediately who will endeavour to take whatever action is required to resolve the situation in the best possible way. Please note that a claim will be rejected if it is made after the retreat has finished, if we are not given the opportunity to resolve the matter during your stay.
Violation of Terms and Conditions
If the guest violates any of these Terms and Conditions, Bluerise Retreats may terminate the retreat booking. Upon notice of termination, Guest shall evacuate the premises immediately. In the event that Bluerise Retreats shall have to resort to a legal process to enforce its rights under these Terms and Conditions, Guest shall be responsible for all costs.
Error in the Transfer of Information
While every effort is made to replicate these Terms and Conditions and to accurately communicate them to guests, due to the nature of electronic transmission, no responsibility is or will be accepted by Bluerise Retreats for any loss or inconvenience incurred by errors in the transfer of information into electronic format.
DISCLAIMER: Waiver & Release
(Please read carefully)
DISCLAIMER: Waiver, Release and Consent Form: (please read carefully).
Release of liability, waiver of claims, assumption of risks and indemnity agreement.
I understand that there are safety and health precautions with the facilities, treatments, programs and consultations provided.
I accept full liability for my decision to utilize any and/or participate in the facilities, treatment programs, consultations and/or advice, recommendations, guidance, and I will not claim or demand any responsibility from Bluerise Retreats, the therapists or management should I experience any adverse reaction, loss or damage to myself or my property with any treatment, facility, program(s), consultation(s) and/or advice, recommendations, guidance associated with the retreat.
I freely and knowingly assume the risks inherent in participation in the retreat, all therapies and treatments, fitness sessions and classes.
I hereby waive any right, claim, or cause of action against Bluerise Retreats and any of our yoga instructors, treatment providers, associates, contractors and employees and release them from any liability for any injury, cost, damage, expense or claim, which I or anyone on my behalf might have as a direct or indirect result of my participation in a retreat and any of the treatments, therapies and classes. I also undertake to inform Bluerise Retreats if anything in my medical history changes, that could affect my ability to take part in any retreat activities or treatments, and the information I have given is correct.
As with any activity there is a risk of injury associated with Yoga, Pilates, fitness training, guided excursions, therapies and treatments. The decision to perform any exercise and undertake any treatments or activities remains the individual’s. The participant agrees to take on full responsibility for their actions within the retreat and class and shall work within their own limits. If guests have any injuries or health concerns before or during the retreat it is their responsibility to notify the managers, therapists, teachers and instructors so that they are aware of your limits.
If you have any medical or health concerns, you must consult with your GP or medical practitioner. If you are taking medication of any kind you must also consult with your GP prior to commencing with a retreat.
At no time during the provision of any treatments by us will we make any medical diagnosis upon you and if we are in any doubt as to any medical conditions that you may have we will stop any treatment immediately as we will not be held responsible for any injury, loss and or damage to any person or property as a result of any treatment, negligence or otherwise. No claims or endorsements are made for any treatments that are available by us.
You are fully responsible for your own health throughout any treatment and/or stay with us and therefore it is your responsibility to ensure that you are medically fit to undergo any treatment.
I accept that the retreat may, or may not, assist in my health and personal growth. I understand that the retreat facilitators are not generally licensed medical practitioners, psychiatrists, psychologists. I further understand that the retreat or any treatment provided is not intended to be a substitute for medical treatment.
I accept that I and my doctor/health care provider remain responsible for my health for the whole duration of my retreat with Bluerise Retreats and thereafter.
I do not have any doubts about my physical ability to handle the retreat.
I acknowledge that there is no reason why participation in the retreat would be deleterious to me or result in any later harm. I accept full responsibility for my own participation in the retreat. I am voluntarily choosing to participate in the retreat, and I feel sufficiently informed to make this choice.
I understand I am free to leave the retreat at any time for any reason. I understand that I am responsible for notifying the manager if I choose to leave the retreat. If I feel I need assistance from anyone, professional or otherwise, I take full responsibility for leaving the retreat and obtaining it for myself. If I withdraw from the retreat for any reason whatsoever, no part of the fee shall be refunded.
I acknowledge and agree that the retreat, as well as my participation in the retreat, can be terminated at the discretion of the Manager for any reason at any time. In such an event, I will receive a pro rata refund.
I agree that any serious or persistent breach of the Terms & Conditions, or behaviour that is detrimental to the participation of others, may result in my immediate exclusion from the program without compensation.
I agree that the retreat is a private and personal experience for each participant. As such, I agree to respect the confidentiality of all participants. I also agree to respect the confidentiality, identity, and experience of any participant worldwide.
Bluerise Retreats has a non-refund policy so ensure that you are ready, committed and dedicated to the program, treatments and activities you have chosen. There are no refunds for any unused portion of accommodation and/or treatments and/or activities after commencement of your retreat should you chose to leave early.
I confirm that all my answers and other information which I submitted to attend the retreat are true and complete, and that I did not omit anything relevant.
I agree and confirm the above Declarations and Consents, and I confirm that I have read and agree to all Terms & Conditions, Release of liability, waiver of claims, assumption of risks and indemnity agreement. I absolve Bluerise Retreats and anyone associated to Bluerise Retreats of any liability.
These Terms and Conditions supersede all previous editions and will apply to all confirmed reservations. Bluerise Retreats may modify, alter, delete or add new terms and conditions at any time without notice or guest consent.
Please consult with your health care professional with regard to matters pertaining to your health and prior to contacting us regarding a Retreat.